Frequently Asked Questions
Frequently Asked Questions
When can I expect my LUMINESS product to be shipped and delivered?
All orders are processed within 1-2 business days after the order is received. Standard shipping will be delivered within 5-7 business days after your order has shipped. 2-day shipping will be delivered in 2 business days and overnight orders will be delivered the next business day from when your order has shipped. Any orders received after 3pm CT will be processed the following business day. These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped.
What type of payments does LUMINESS accept?
We accept payment by MasterCard, Visa, Discover, American Express, PayPal, Apple Pay, and Amazon Pay. Payment may also be made using your debit card.
Collection Fees and General Payment Items
Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. LUMINESS Direct LLC is not responsible for NSF or overdraft bank fees from the customer’s bank. All "Refused" packages will be issued a store credit in the form of a digital coupon code. The code will be sent to the email used at the time of purchase.
All "Refused" packages will be issued a store credit in the form of a digital coupon code. The code will be sent to the email used at the time of purchase.
How does the LUMINESS 30-day trial work?
Your 30-day trial allows you to experience LUMINESS in the comfort of your own home. Check it out, have fun! Are the shades you received a perfect match? If not, call us and we'll send you an alternative shade for free. Play with your airbrush system a few times to get the hang of it, you will LOVE IT!
PLAY NOW, PAY LATER...
Once you FALL IN LOVE with your airbrush, starting 30 days after ship date, you'll be charged monthly payments for the total amount of your selected airbrush system. See your conﬁrmation email for speciﬁc details. The amount and number of monthly payments will vary depending on which system you selected. Need more time to decide? Call us and we’ll adjust your payment schedule.
Does LUMINESS offer different payment methods if I cannot afford to pay all at one time?
The LUMINESS system is available to purchase in multiple ways including trial offers, multi-pay installments, and full-pay options. Prices vary depending on the system purchased.
AFTER YOU FALL IN LOVE, WE’VE GOT YOU COVERED…
This offer includes our convenient membership program with auto-delivery to guarantee hassle-free, on-time delivery. Cancel at any time! Your first auto-delivery will ship 30 days after you receive your initial order with your selected shades. Your auto-delivery shipment is based on the membership that you enrolled in at the time of your purchase. Please refer to your order confirmation for payment and billing details. Promotional pricing is only applicable with auto-delivery. Early cancellation of auto-delivery will result in price adjustments - regular price will apply. To customize this program or future shipments, please contact LUMINESS Customer Care at 1-877-749-5777.
What are the benefits of airbrushing with LUMINESS?
With LUMINESS, you get the most delicate flawless finish with the most hygienic application available - that’s because hands and brushes never touch your face! Minimize the appearance of wrinkles and fine lines with full control of coverage - light to maximum coverage - without feeling like you have makeup on. The look of blemishes, age spots, redness, large pores, and acne can be softened or appear to vanish with no heavy, goopy makeup. Even birthmarks, scars and acne can appear to vanish with additional light passes focusing on those areas.
How does LUMINESS Airbrushing work?
Airbrush makeup is applied to the face and/or body through the LUMINESS airbush system as a fine mist of pigment gently blurring skin imperfections, giving the appearance of a flawless complexion. An ultra-fine mist of LUMINESS makeup floats on the surface of the skin and looks more natural than traditional makeup. It glides smoothly over your skin's surface without exaggerating pores. This process allows the Airbrush makeup to conceal while enabling your skin to breathe.
What makes LUMINESS different from traditional makeup?
Traditional foundations can look heavy, caked-on and can feel like you are wearing makeup. Airbrush utilizes 10X less makeup compared to traditional liquid foundation, while providing 3X more coverage and a seamless blend of color over the skin, creating the illusion of a perfect complexion without a blanket over your natural skin. The ability to easily mix LUMINESS Airbrush Foundation colors gives you complete control of your foundation. Creating a custom color is so easy and is truly unique to LUMINESS. You are able to control everything about your foundation giving you the most natural look imaginable while covering imperfections. All LUMINESS Airbrush Foundations are paraben-free, natural mineraland water-based and completely oil-free.
Can I use the LUMINESS Airbrush system every day?
YES! The LUMINESS system is designed for everyday use. In fact, it's simpler and faster than traditional makeup applications. You have complete control of your look whether you like a natural look, full glam or somewhere in between. With LUMINESS, we’ve got you covered!
Do LUMINESS foundation and airbrush products work on all skin types, tones, and ages?
LUMINESS has been specially designed to meet the needs of all skin types (dry, combination or oily) and tones. Our mineral and water-based products won’t clog your pores like conventional makeup and are dermatologist tested, recommended, and promotes healthy skin hygiene through its touchless application. Airbrush makeup rests in an ultra-fine layer on the skin, providing coverage without feeling heavy or cakey - making it perfect for women with increasing concerns over fine lines and wrinkles. Areas which with traditional foundation, tend to be exaggerated. This is why Airbrush Makeup can actually make you look younger than you are!
How long does LUMINESS makeup last?
LUMINESS foundation lasts most women throughout the entire day –providing up to 18hr wear! Our foundations wear best when applied in a few, fine passes. Be sure that you are not applying a single heavy application vs. a few fine passes. IMPORTANT- The longest applications tend to result from cleaned, prepped skin. You can apply your favorite oil-free moisturizer before and let it absorb completely. For even longer wear, apply primer, like Porcelain or Velvet Veil, before foundation application.
I received two foundation colors in my starter kit. How do I know which one is right for me?
Your perfect shade is a few steps away!
- Shake both foundation bottles extremely well for a minimum of 30 seconds before your first application. This will ensure you receive the most consistent color from your airbrush makeup.The formulas are water-based and don’t contain heavy binders and emulsifiers, so they are designed to separate.
- Hold up the bottles to your cheek and choose the color that is closest to your skin tone. If you want to be even more precise, you can swipe each foundation on your cheek with your finger to compare.
- Place 4-6 drops of the selected shade into the foundation well.If you are in-between shades, you can mix 2-3 drops of each shade you received to create the perfect blend. Turn your system on, place your finger over the tip of the airbrush nozzle and gently pull back on the trigger to bubble your foundation, creating an evenly blended shade.
- Gently pull back on the trigger to begin spraying the foundation onto your skin in a circular motion.It's important to remember that you should spray a light, delicate pass of product on your skin while staying about four fingers width away from the surface. Pull any further and you will release too much product giving a heavy, wet finish. Go light with your coverage and then create more coverage by going over desired areas 1 to 3 additional times or until your desired results are achieved.
How can I be sure I get the right color for me?
Your LUMINESS purchase comes with a 100% color-match guarantee.If you are having problems finding your perfect shade, call us and receive a free color-match within your 30-day trial period. You can reach our Customer Service Department at 1-888-793-7474 or click here for more contact information.
What ingredients are in LUMINESS makeup?
Airbrush Foundation Ingredients*:
Water (Aqua), Glycerin, Sucrose Polystearate, Sucrose Laurate, Jojoba Esters, PEG-8/SMDI Copolymer, Hydrolyzed Silk, Alpha-Bisabolol, Allantoin, Xanthan Gum, Magnesium Aluminum Silicate, Calendula Officinalis Flower Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Cucumis Sativus (Cucumber) Fruit Extract, Hamamelis Virginiana (Witch Hazel) Leaf Extract, Spirulina Platensis Extract, Citric Acid, Pentylene Glycol, Alcohol, Phenethyl Alcohol | May Contain (+/-): Titanium Dioxide (CI 77891), Iron Oxides (CI 77491, 77492, 77499)
*Specific formulations and ingredients may vary depending on your specific selection.
Airbrush Blush Ingredients:
Completely oil-free, water based, mineral based (including mica and iron oxides). Additional ingredients: purified water,minerals, glycerin, stearic acid, phenoxyethanol, butylene glycol, potassium sorbate, disodium EDTA, lecithin, o-cymen-5-ol, triethaolamine, glyceryl sterate, peg-100, may contain red 30.
Airbrush Love Ingredients:
Purified Water (Aqua), Glycerin, Potassium Olivoyl PCA, Stearic Acid, Phenoxyethanol, Triethanolamine, Glyceryl Stearate, PEG-100 Stearate, Tocopheryl Acetate, Butylene Glycol, Potassium Sorbate, Disodium EDTA, Lecithin, Kaolin, O-Cymen-5-OL | May Contain (+/-): Mica CI 77019), Titanium Dioxide (CI 77891), Iron Oxides (CI 77491, 77499, 77492), Carmine (CI 75470), D&C Red 30 (CI 73360)
Bulgarian Rose Serum in Mist Ingredients:
Water (Aqua), Glycerin, Sodium PCA, Urea, Trehalose, Polyquaternium-51, Triacetin, Sodium Hyaluronate, PPG-26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Hexylene Glycol, Pentylene Glycol, Caprylyl Glycol, Propanediol, Ethylhexylglycerin, Alcohol, Rosa Damascena Flower Oil
Eye & Lip Compact Ingredients:
Polyisobutene, Ethylhexyl Palmitate, Ozokerite, Tridecyl Trimellitate, Silica, Caprylic/Capric Triglyceride, Microcrystalline Wax, Polyethylene, Tocopheryl Acetate, Silica Dimethyl Silylate, Phenoxyethanol, Simmondsia Chinensis (Jojoba) Seed Oil, Sodium Hyaluronate, Ricinus Communis (Castor) Seed Oil, Hydrogenated Castor Oil, Lecithin, Polyhydroxystearic Acid, Isopropyl Myristate, Isostearic Acid, Polyglyceryl-3 Polyricinoleate, Rose Damascena Flower Oil| | May Contain(+/-): Mica (CI 77019), Titanium Dioxide (CI 77891), Iron Oxides (CI 77499, 77492, 77491), Red 6 Lake (CI 15850), Red 7 Lake (CI 15850), Blue 1 Lake (CI 42090)
Compact Matte Eyeshadow
Talc, Mica, Bismuth Oxychloride, Magnesium Stearate, Silica, Boron Nitride, Triethylhexanoin, Dimethicone, Octyldodecyl Stearoyl Stearate, Hydrogenated Polyisobutene, Lauroyl Lysine, Triethoxycaprylylsilane, Phenoxyethanol, Ethylhexylglycerin, Tocopheryl Acetate, Sodium Hyaluronate, Ricinus Communis (Castor) Seed Oil, Hydrogenated Castor Oil, Rosa Damascena Flower Oil | May Contain (+/-): Titanium Dioxide (CI 77891), Iron Oxides (CI 77499, 77492, 77491)
Compact Satin Eyeshadow
Talc, Triethylhexanoin, Octyldodecyl Stearoyl Stearate, Magnesium Stearate, Boron Nitride, Hydrogenated Polyisobutene, Polyethylene, Dimethicone, Phenoxyethanol, Ethylhexylglycerin, Tocopheryl Acetate, Sodium Hyaluronate, Ricinus Communis (Castor) Seed Oil, Hydrogenated Castor Oil, Rosa Damascena Flower Oil | May Contain (+/-): Mica (CI 77019), Titanium Dioxide (CI 77891), Iron Oxides (CI 77499, 77492, 77491), Red 40 Lake (CI 16035)
Getting The Flawless Look
How do I get started airbrushing?
Airbrushing is totally different from traditional makeup application. This means that it will probably feel different and may even take practice. We know that with a little practice, you WILL get the results you are looking for!
What results should I expect from using LUMINESS Airbrush cosmetics?
The results you should expect with LUMINESS will be unlike anything else you have ever experienced. Our goal is to provide the best possible product and service, so we have created the most premium airbrush products available. Not only do we use fabulous ingredients, which leave your skin silky smooth and natural throughout the day, but we make our products available at a price you can afford. Check out our How-To videos to get help with your application from our team of experts.
I just received my LUMINESS Airbrush system and can't achieve my desired look, help!
Don't worry! We want to remind you that a little goes a long way with LUMINESS Airbrush makeup and it takes a little practice to get there. Airbrushing is the Hollywood secret to beautiful coverage and you, too, can get those same results at home. The natural, glowing look comes from light, delicate layers that gently build coverage.
When we start airbrushing, we can sometimes apply too much as we are still getting used to how the airbrush system works. We have just a few tips that can help you get the results you are looking for:
- Always keep your Breeze Airbrush moving in small circular motions to provide even application of makeup over your skin to cover those unwanted flaws.
- Stay at least four fingers from your skin. Coming too close will put too much makeup in the same area.
- Gently pull back on the trigger. Just the smallest pull on the trigger will allow the airbrush foundation into the airflow for a beautiful, even distribution of foundation.
Try one even pass all over the skin at first. Step back and see if there are places that you need a little more coverage. If you think you would like more all-over coverage, try another complete, light pass all over. If there are just small areas that you need more coverage, you can focus on those areas, concentrating with small circles where needed.
I don’t like how the makeup feels on my face. It looks blotchy and uneven. What should I do?
First-time users tend to apply more makeup and hold the device too close to the face. That’s ok! It takes practice! Remember to make translucent passes around the face holding the nozzle about 4 finger-widths away from the face. Practice with just the air and then add some water to get your movements, distance and pulling back on the trigger down first.
My wrinkles look more pronounced, what am I doing wrong?
Remember airbrush makeup is applied in light passes so don’t focus on the wrinkles. Make a couple of light passes to soften the look. You can also apply some Porcelain before the foundation to help plump up those problem areas.
Will it get in my hair or make a mess on the counter?
The LUMINESS system is known for its great precision. Airbrushing gives very precise delivery of makeup and it will only spray where directed. Did you know that the LUMINESS patent-pending airbrush system blows air comparable to that of a whisper? The secret to airbrushing is the intense control of air and our mess-free, precision tip.
Can I travel with my LUMINESS Airbrush system?
LUMINESS products are lightweight and travel easily. Your LUMINESS system is also permitted as a carry-on item. Remember all airports are different and security may vary. Please check with your airline carrier in advance.
Does LUMINESS offer tutorials on learning how to airbrush?
While learning how to airbrush is simple, you can get discouraged if you don't get it perfect the first time around. There is a small learning curve since this is a new and amazing way to apply makeup. If you have a system or if you’re thinking about ordering one, join our experts on YouTube and they will walk you through the steps of airbrushing. You will improve each and every time you airbrush, so stick with it. Our artists can help answer your questions and demonstrate some simple tips to help you get started. Check out our videos on our official YouTube channel,our Facebook Page or our tutorial videos.
Caring For Your System
Can I use other products with my LUMINESS Airbrush system?
LUMINESS Airbrush system is designed to be used with only LUMINESS Airbrush makeup and skincare. Using other products in your stylus is not recommended and will invalidate the LUMINESS standard warranty.
How do I care for my LUMINESS Airbrush system?
Your airbrush system does not have to be cleaned between each application, but once you're done putting on all of your makeup or skincare, it should be rinsed out thoroughly by running water through your system after each use. This will ensure the best possible makeup application! We also recommend using Tip Top cleaner once or twice a week to thoroughly clean the device.
How can I contact LUMINESS?
You can reach our Customer Care Department at 1-888-793-7474 or visit our Contact Us page for more information.
Does LUMINESS offer a warranty?
LUMINESS Airbrush systemshave a one-year manufacturer’s warranty. Click here for more information.
Nearly 25 years ago, innovator, artist, and entrepreneur, Sean Mehta, had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – Luminess was born - Rooted in the desire to create something innovative that filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
From that day, Luminess began advertising its Airbrush system directly to customers, fulfilling each order from its Houston headquarters, and after years of advertising has become the number one airbrush cosmetics brand in the United States with over 5 million airbrush systems sold. While the business has grown tremendously since that very first airbrush system, the principles and mission created at its founding still remain relevant today.
- To be committed to creating innovations that challenge the status quo, are easy-to-use, deliver exceptional results, and that are loved by the people who use them. Just like the first airbrush system did
- To promise that our products will always maintain the highest quality, deliver efficacious results, and stand out from the competition through leading innovation
- And to Always maintain a close and direct connection with our consumers — the core of our business success
For years those principles allowed the brand to develop generation after generation of airbrush systems and formulations, our core product line. Each one pushing the boundary of what was thought possible farther and farther. Today, the ICON airbrush system, the 5th generation, is the smallest, most precise system available. Airbrush still remains the core of the brand, a standing reminder of the commitment to innovation and quality. However, the brand felt there was a larger need to take these founding principles and expand into categories that offered solutions for everything from canvas to color. And with that the development of a full line of Color Cosmetics and Skincare began.
Much like its original development with the airbrush cosmetics system, founder Sean Mehta and team set out to develop a truly breakthrough Skincare and Cosmetics collection. Hundreds of packaging concepts and thousands of formula versions were developed, each pushing the envelope — higher pigment coverage, innovative formula textures, and never been tried before packaging all combined to create a breakthrough color cosmetics collection featuring products for the lips, eyes, and face — a perfect compliment to the Luminess Airbrush System. A skincare line featuring proprietary ingredients, unique textures and application methods quickly followed. Each of these products challenged the status quo, each delivered exceptional results, and each has been loved by the people who use them — a commitment started at its founding and un-waivered since.
Now finding itself with a complete beauty collection, in 2019, the brand officially became Luminess, representing and reaffirming its commitment to creating beauty innovations from canvas to color and maintain a deep connection with its consumers. This commitment can be seen in the millions of customers using Luminess products, the billions of media impressions both on TV and in traditional press, the numerous innovative product launches and collections including the 2019 Disneys the Lion King Sir John X Luminess Collection, one of the most talked-about cosmetic collections released in recent times.
So we invite you to enjoy one of Luminess’s breakthrough formulations and explore the art of beauty.